Privacy Policy

📋 1. Information We Collect

When you book a stay at The Corbett Selva Resort — one of the finest resorts in Jim Corbett — we may collect the following information:

• Full name, email address, and phone number
• Billing address and payment information (processed securely)
• Check-in / check-out dates, room preferences, and special requests
• IP address, browser type, and device information
• Browsing behaviour on our Corbett resort booking page
• Feedback, reviews, and communication records

🎯 2. How We Use Your Information

The data collected when you reserve your stay at our Jim Corbett resort is used to:

• Confirm and manage your reservation at The Corbett Selva Resort
• Send booking confirmation, invoices, and pre-arrival information
• Personalise your experience at our Corbett nature retreat
• Process payments and prevent fraudulent transactions
• Improve our website and Jim Corbett resort booking system
• Send promotional offers about Corbett resort packages (with your consent)
• Comply with legal obligations under Indian law

🍪 3. Cookies & Tracking Technologies

Our Jim Corbett resort booking engine uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the booking process to function properly.
• Analytics Cookies: Help us understand how visitors explore our Corbett resort pages.
• Marketing Cookies: Used to show relevant ads about Jim Corbett resort deals.

🤝 4. Data Sharing & Third Parties

We do not sell your personal data. However, to operate The Corbett Selva Resort booking services effectively, we may share information with:

• DevStayZ Platform: Our official booking engine partner for Corbett resort reservations.
• Payment Gateways: Secure, PCI-DSS compliant processors (e.g., Razorpay, PayU).
• Email/SMS Providers: To deliver your Jim Corbett booking confirmations.
• Analytics Tools: Google Analytics for website performance insights.
• Legal Authorities: When required by Indian law or court order.

All third parties are bound by confidentiality agreements and cannot use your data for their own purposes.

🔒 5. Data Security

We take the security of your personal data seriously. When you book at our Jim Corbett resort, your information is protected through:

• SSL/TLS encryption for all data transmitted via our Corbett resort booking engine
• Secure, access-controlled servers compliant with industry standards
• Regular security audits and vulnerability assessments
• Strict internal access controls — only authorised staff can view your data

While we employ best-in-class security practices for our Corbett resort platform, no internet transmission is 100% secure. We encourage you to keep your login credentials confidential.

⚖️ 6. Your Rights Under DPDPA 2023

As a guest of The Corbett Selva Resort and under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the right to:

• Access: Request a copy of the personal data we hold about your Jim Corbett booking.
• Correction: Ask us to correct inaccurate data.
• Erasure: Request deletion of your data (subject to legal requirements).
• Withdraw Consent: Opt out of marketing communications from our Corbett resort team.
• Grievance Redressal: Lodge a complaint with our Data Protection Officer.

To exercise any of these rights, please contact us at the details provided below.

🗂️ 7. Data Retention

We retain your personal data for as long as necessary to provide our Jim Corbett resort services and comply with legal obligations:

• Booking records are retained for 7 years as per GST and taxation laws.
• Marketing preferences are retained until you withdraw consent.
• Website analytics data is anonymised after 26 months.

👨‍👩‍👧 8. Children's Privacy

Our Corbett resort booking platform is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us immediately so we can delete it.

🔗 9. Third-Party Links

Our Jim Corbett resort booking page may contain links to external websites such as travel portals, maps, or tourism boards. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

🔄 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements in relation to our Corbett resort services. When we do, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically when booking your Jim Corbett getaway.